Refund & Cancellation Policy

Event Tickets

• 7+ days before the event: Full refund.
• 3-7 days before the event: 50% refund or a credit toward a future event.
• Less than 3 days before the event: No refund, but you may transfer your ticket to someone else by emailing us before the event.

If we cancel an event (for example, due to weather), you will receive a full refund or credit toward a future session - your choice.

Memberships

• Memberships can be cancelled at any time. Cancellation takes effect at the end of your current billing period.
• We do not offer partial refunds for unused portions of a billing period.
• If you cancel within the first 7 days of your initial sign-up and have not used any membership benefits, you may request a full refund.

Merchandise & Products

• If your item arrives damaged or is not what you ordered, contact us within 7 days of delivery for a full refund or replacement.
• Items must be unused and in their original condition.
• Shipping costs for returns due to buyer's remorse are the customer's responsibility.

How Refunds Are Processed

Approved refunds are processed back to the original payment method within 5-10 business days. The exact timing depends on your bank or card provider.